How do Proper Cloth alterations and reimbursement work?
Fact-checked 2026-09-07 · every claim links to its source below
What Proper Cloth says
- Custom shirts: "If your first shirt isn't perfect, we'll remake it—free of charge." Fit adjustments are also remade at no cost.1
- Tailored clothing and casual pants get three options: local-tailor store credit, a Proper Cloth alteration or remake, or "Return the garment to us for a full refund."1
- Tailoring credit, verbatim: "Up to $125 for a suit (jacket and pant pair)", "Up to $75 for a jacket", "Up to $50 for dress pants", "Up to $30 for casual pants".2
- "Maximum tailoring credit per customer is $300" and "Requests for tailoring reimbursement must be initiated within 60 days". Reimbursement is paid as store credit, not cash: email a photo of the receipt plus the order number to contact@propercloth.com.2
- Remakes are counted: "Each customer is entitled to two complimentary remakes per custom product category" (Shirts, Casual Pants, Tailored Jackets, Dress Pants), with additional remakes possible for verified defects or transit damage.3
- Return window: "Products must be returned within 60 days of the purchase date to qualify for a full refund or store credit." Refunds go to the original payment method in 3–7 business days.3
- The fork, verbatim: "items that have been tailored are not eligible for complimentary remakes, returns for store credit, or returns for refund" and "we will not accept returns of clothing that has been altered."13
- Turnaround for a remake, and whether an appointment is needed, are not published.13
What buyers and reviewers report
- Trustpilot reviews dated 2026-08-28 and 2026-08-10 say "it's reassuring Proper Cloth will fix discrepancies or replace items if needed" and praise "seamless remake requests": the published two-remakes-per-category entitlement appears to be honoured in practice.4
What an independent tailor charges
- A published New York shop list (Alterations.com, NY 10017) prices a suit-jacket sleeve shortening at $65, taking in jacket sides at $65, tapering arms at $65, reducing shoulders at $195 and shortening jacket length at $200; trousers are $30 for a hand-finished hem, $35 to take in or let out the waist and $65 to taper the legs. The shop states an average total suit alteration of $165.5
- A mid-market shop list (Sew Boise, Idaho, dated January 2022) prices a plain trouser hem at $18, tapering a coat or blazer at the sides or back at $40, shortening shirt sleeves at $18–$25, with a $10 minimum invoice, a $10 surcharge per seam set on lined garments, and rush fees of 30% (72 hours), 50% (24–72 hours) and 100% (under 24 hours).6
- Airtasker's US cost guide estimates a hem at $15–$35, a basic sleeve shortening or lengthening at $30–$70, waist work at $25–$50, a two-seam leg taper at $25–$45 and side seams at $45–$85. The page is titled for 2026 but its body is dated March 2022.7
- Thumbtack puts the national average cost of a tailoring job at $73–$232, with hemming or cuffing at $73–$107 and shortening or lengthening sleeves or pant legs at $82–$122. Those are whole jobs booked through its marketplace, not per-seam shop rates, which is why they sit above every shop list here.8
What it means for you
| Garment | Store credit cap |
|---|---|
| Suit (jacket and pant pair) | Up to $125 2 |
| Jacket | Up to $75 2 |
| Dress pants | Up to $50 2 |
| Casual pants | Up to $30 2 |
| Lifetime maximum per customer | $300 2 |
| Window to request | 60 days 2 |
“Ordered two suits and four shirts, remotely from the US. They fit great and are great quality! Was able to do everything over WhatsApp for measurements, etc. Will definitely visit if I ever make it to Hoi An. Highly recommend!”
“Being a short and stocky person, I could never truly get clothing that fitted properly. "Off the rack" was never an option... As I opened the small box, I got nervous and wondered if I made a big mistake and basically gambled away a fair amount of money. I ordered a 3 piece suit, 2 shirts and had a pair of leather dress shoes. Everything fitted nicely... the shirts were absolutely PERFECT.”
“Very satisfied; incredibly skillful to make clothes fit so perfectly. Beautiful fabric exactly as promised, very neat — would simply love to order from here again!”
“They did such an amazing job, my suit fits perfectly and the craftsmanship is superb! Linda was a great help and she knows exactly what she is doing. I can't recommend this place enough and I will be getting more suits from them in the future guaranteed!”
“Great place to get perfect suit, they send me to Poland with no problems.”
“WOW! Ordered a suit online with Linda. She contacted me by video call to go through the measuring process and once confirmed measurements again, around 4 weeks later a made to measure suit arrived in the UK. Fitted perfectly and I didn't even visit! Fantastic quality and customer service from Linda. Would definitely recommend!”
“Exceptional experience from start to finish. I ordered a fully custom two-piece double-breasted suit remotely from France, Linda and Jennifer guided me through every step with patience and professionalism. The suit arrived in under 3 weeks and the result is flawless: fabric, cut, lining, silhouette, everything is perfect. Nathan Tailors delivered exactly the vision I had in mind. I will absolutely be ordering again. Highly recommended.”
“This was my first time buying suits online so I was a bit apprehensive. However, the online order form was both easy to use and very thorough, and they did a video call with me to make sure of a couple of measurements that were out of the normal range. Two suits and a shirt arrived here in New Zealand in less than two weeks, are well-made, and fit perfectly. I'm thrilled with the service.”
Questions people ask
Does Proper Cloth reimburse in cash?
No. Tailoring reimbursement is paid as store credit, up to the per-garment cap and a $300 lifetime maximum per customer 2.
How many free remakes does Proper Cloth allow?
Two complimentary remakes per custom product category (Shirts, Casual Pants, Tailored Jackets, Dress Pants), plus additional remakes for verified defects or transit damage 3.
Can I get a suit altered locally and then return it?
No. Tailored items are not eligible for complimentary remakes, store-credit returns or refunds. Pick one remedy 13.
How long do I have to return a Proper Cloth garment?
60 days from the purchase date for a full refund or store credit; refunds reach the original payment method in 3–7 business days 3.
Sources
What Proper Cloth publishes
- Perfect Fit Guarantee — Proper Cloth, 2026-09-07brand-stated
- How to have your garment altered locally — Proper Cloth, 2026-09-07brand-stated
- Return Policy — Proper Cloth, 2026-09-07brand-stated
What buyers and the press report
- Proper Cloth reviews — Trustpilot, 2026-09-07third-party
- Men's Alterations price list — Alterations.com Tailor Shop, New York, 2026-09-07third-party
- Alterations Price List 2022 (PDF) — Sew Boise, 2022-01-05third-party
- How much do suit alterations cost? — Airtasker US, 2022-03-08third-party
- How much does tailoring cost? — Thumbtack, 2026-09-07third-party
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